My Car Doctors (operated by Zernox LLC) (“My Car Doctors,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit mycardoctors.com or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Service address or location details

Appointment and service details

Technical Information

IP address

Browser type and device information

Pages visited and interactions on our website

Communication Data

SMS messages

Email communications

Booking and inquiry submissions

How We Collect Information

We collect information through:

Website forms and booking requests

SMS and email communications

Phone interactions

Cookies, tracking pixels, and analytics tools (including Google Analytics and Meta Pixel)

Advertising platforms such as Google Ads and Facebook Ads

How We Use Information

We use your information to:

Provide and deliver our mobile car repair and detailing services

Schedule and manage appointments

Communicate with you regarding your inquiries and services

Send service updates, confirmations, and reminders

Improve our website, services, and customer experience

Run and optimise advertising campaigns

Comply with legal obligations

We do not sell customer information under any circumstances.

SMS & Communications

By providing your phone number and opting in, you agree to receive SMS messages from My Car Doctors.

You must be 18 years of age or older to use this SMS service.

Types of messages may include:

Appointment confirmations and reminders

Service updates

Follow-ups regarding your request

Customer support communications

Important SMS Disclosures:

Message frequency may vary

Message and data rates may apply

Consent is not a condition of purchase

Opt-Out Instructions:

You can opt out at any time by replying STOP to any message

For assistance, reply HELP or contact us at [email protected]

SMS Data Protection Commitment:

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer opt-in data is never sold, rented, or used for marketing by any external organisation.

We explicitly do not share SMS consent with any external organisations.

Data Sharing Policy

We do not sell, rent, or provide personal information to external organisations for marketing or promotional purposes.

We may use trusted service providers strictly to operate our business (such as communication platforms and analytics tools). These providers only process information on our behalf and are not permitted to use it for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Cookies & Tracking Technologies

We use cookies and tracking technologies to:

Analyse website traffic and user behaviour

Improve website performance

Measure advertising effectiveness

Tools we use include:

Google Analytics (GA4)

Google Ads tracking

Meta (Facebook) Pixel

You can control cookie preferences through your browser settings.

Data Security Practices

We implement appropriate technical and organisational measures to protect your information, including:

Secure data storage systems

Restricted access to personal data

Encrypted communications where applicable

Data Retention

We retain personal information only for as long as necessary to:

Provide our services

Maintain business records

Comply with legal obligations

When no longer needed, data is securely deleted or anonymised.

Third-Party Services

We use third-party platforms to operate our business. These include:

GoHighLevel (GHL) – our primary CRM, automation platform, funnel builder, and communications system used to store contact information, manage conversations, send SMS and email, and handle appointment scheduling

Google Analytics (GA4)

Google Ads

Meta (Facebook) Ads and Pixel

These platforms act as data processors and handle information strictly on our behalf.

Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request corrections or updates

Request deletion of your information

Withdraw consent for communications

To exercise your rights, contact us using the details below.

Opt-Out Instructions

You may opt out of communications at any time:

SMS: Reply STOP to unsubscribe

Email: Click the unsubscribe link in emails or contact us directly

Children’s Information

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

Contact Information

My Car Doctors (Zernox LLC)
5900 Balcones Drive, Ste 100
Austin, Texas 78731
United States

Email: [email protected]
Phone: +1 346-545-5081

Last Updated: April 27, 2026